Privacy policy

At CelluTIDE+, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing address, and shipping address
• Payment Information: Credit card details, billing information (processed securely through our payment providers)
• Order Information: Purchase history, product preferences, and order details
• Account Information: Username, password, and account preferences if you create an account
• Communication Data: Messages, inquiries, and correspondence with our customer support team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Send order confirmations, shipping notifications, and delivery updates
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional emails and marketing communications (with your consent)
• Detect and prevent fraud and security threats
• Comply with legal obligations and enforce our terms
• Analyze website usage and user behavior

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping carriers, email service providers, and web hosting services
• Business Partners: Only when necessary to fulfill wholesale orders or collaborative arrangements
• Legal Authorities: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Display relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Encrypted data storage

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, regulatory, and accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records and customer service history

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of data processing

To exercise these rights, please contact us at info@empiremgmt.co.uk

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us at info@empiremgmt.co.uk

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and usage
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our lawful basis for processing your data includes consent, contract fulfillment, legal obligations, and legitimate interests.

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@empiremgmt.co.uk
• Response Time: Within 48 hours
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at info@empiremgmt.co.uk

Last Updated: February 2026