Refund policy

At CelluTIDE+, we are committed to providing high-quality research-grade peptides. Please read our refund and return policy carefully before making a purchase.

Research Use Only

All products are sold strictly for research use only. No returns or refunds are accepted for opened or used products under any circumstances.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. You must provide:

• Your order number
• Clear photo evidence of the damage or incorrect item
• Description of the issue

Verified damaged or incorrect shipments will be replaced or refunded at CelluTide's sole discretion.

Non-Refundable Situations

Refunds will NOT be issued for the following:

• Shipping delays caused by carriers or customs
• Customs issues, duties, or taxes
• Product misuse or improper storage
• Change of mind after purchase
• Opened or used products
• Products past the return window (48 hours)

Customer Responsibility

Customers are responsible for:

• Verifying that the products ordered are correct for their intended research purposes before purchase
• Understanding product specifications, purity levels, and storage requirements
• Ensuring compliance with local laws and regulations regarding research peptides
• Proper storage and handling of products upon receipt

How to Request a Refund or Replacement

To request a refund or replacement for a damaged or incorrect item:

1. Contact us at support@cellutide.com within 48 hours of delivery
2. Include your order number in the subject line
3. Attach clear photos showing the damage or incorrect item
4. Provide a detailed description of the issue

Our team will review your request and respond within 2-3 business days.

Refund Processing Time

If your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Please allow additional time for your bank or payment provider to process the refund

Replacement Products

If a replacement is approved instead of a refund:

• We will ship the replacement product at no additional cost
• Replacements typically ship within 1-2 business days of approval
• You will receive tracking information once shipped

Quality Guarantee

All CelluTIDE+ products undergo rigorous purity testing and quality control. Each batch is tested to ensure 99%+ purity and comes with a certificate of analysis available upon request.

Contact Information

For questions about our refund policy or to initiate a return request, please contact us:

• Email: info@empiremgmt.co.uk
• Response Time: Within 24-48 hours
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

Policy Updates

CelluTIDE+ reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically.