Shipping policy

At CelluTIDE+, we are committed to delivering your research-grade peptides safely and efficiently. Please review our shipping policy to understand our process, timelines, and requirements.

Order Processing Time

Orders are processed within 1–3 business days of payment confirmation. Please note:

• Business days are Monday through Friday, excluding public holidays
• Orders placed after business hours or on weekends will be processed on the next business day
• Processing time may be extended during promotional periods or high-volume seasons
• Payment must be fully cleared before processing begins
• Orders requiring verification may experience additional processing time

Shipping Address Requirements

We ship to verified laboratory, clinic, and research addresses only. Personal residential deliveries may be restricted based on:

• Local regulations and legal requirements
• Product type and classification
• Destination country restrictions
• Order size and quantity

Acceptable Shipping Addresses:

• Registered laboratories and research facilities
• Medical clinics and healthcare institutions
• Universities and educational research departments
• Pharmaceutical companies and biotechnology firms
• Veterinary research facilities

We may request institutional verification or documentation before shipping to certain addresses. Residential addresses may be accepted on a case-by-case basis for qualified researchers.

Shipping Costs

Shipping charges vary depending on:

• Order Size: Weight and volume of products
• Destination: Domestic or international shipping
• Shipping Method: Standard, express, or overnight delivery
• Special Handling: Temperature-controlled or priority shipping

Standard Shipping Rates:

• UK: £5.99 (Free shipping on orders over £150)
• Europe: £9.99 (Free shipping on orders over £150)
• Rest of World: £19.99 (Free shipping on orders over £150)

Exact shipping costs will be calculated at checkout based on your location and selected shipping method.

Shipping Methods and Delivery Times

We offer multiple shipping options to meet your research needs:

• Standard Shipping: 5-7 business days (UK), 7-14 business days (International)
• Express Shipping: 2-3 business days (UK), 4-7 business days (International)
• Overnight/Priority: 1-2 business days (UK only, select locations)

Delivery times are estimates and not guaranteed. Actual delivery may vary based on courier schedules, customs processing, and destination accessibility.

Order Tracking

Customers will receive tracking information once their order has been dispatched. You will receive:

• Email notification with tracking number
• Direct link to courier tracking portal
• Estimated delivery date
• Shipping carrier information

Please allow 24-48 hours for tracking information to update after receiving your shipping notification. You can also track your order by logging into your account on our website.

Packaging and Handling

All products are carefully packaged to ensure safe delivery:

• Sterile, sealed vials in protective packaging
• Temperature-controlled packaging when required
• Discreet packaging with no product identification on exterior
• Secure cushioning and shock protection
• Tamper-evident seals on all packages

Special handling instructions are included for products requiring specific storage conditions.

Shipping Restrictions and Limitations

CelluTide is not responsible for delays caused by:

• Customs: Customs clearance procedures and inspections
• Courier Services: Carrier delays, lost packages, or routing issues
• Incorrect Shipping Information: Wrong address, incomplete details, or undeliverable locations provided by the customer
• Weather conditions or natural disasters
• Public holidays or courier service disruptions
• Address changes after shipment has been dispatched
• Recipient unavailability or failed delivery attempts

Customers are responsible for ensuring their shipping information is accurate and complete at checkout.

International Shipping

International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. Please note:

• Import duties and taxes vary by country and product classification
• Customers are responsible for all customs fees and charges
• CelluTIDE+ cannot predict or control customs fees
• Packages may be held by customs for inspection
• Some countries restrict or prohibit import of research chemicals
• Customers must comply with their country's import regulations

We recommend contacting your local customs office for information about potential fees before placing an international order.

Restricted Shipping Destinations

We cannot ship to certain locations due to legal restrictions, including:

• Countries with bans on research peptides
• Regions with import prohibitions on pharmaceutical research materials
• PO Boxes (for certain product types)
• Military addresses (APO/FPO) - restrictions apply
• Locations identified as high-risk for fraud

If your location is restricted, you will be notified during checkout and your order will not be processed.

Failed Delivery Attempts

If delivery cannot be completed due to:

• Recipient unavailable
• Incorrect or incomplete address
• Refusal to accept package
• Customs rejection

The package may be returned to us. In such cases:

• Customer is responsible for reshipping fees
• Original shipping charges are non-refundable
• Product may be subject to availability for reshipment
• Refunds will follow our standard refund policy

Lost or Damaged Shipments

If your package is lost or damaged during transit:

• Contact us immediately at info@empiremgmt.co.uk
• Provide your order number and tracking information
• For damaged items, include photo evidence
• Claims must be filed within 48 hours of delivery

We will work with the courier to resolve the issue and arrange for replacement or refund as appropriate.

Order Changes and Cancellations

Once an order has been placed:

• Address changes must be requested within 24 hours
• Cancellations are only possible before shipment
• Orders cannot be modified after processing begins
• Contact info@empiremgmt.co.uk immediately for any changes

We cannot guarantee changes will be processed before shipment.

Signature Requirements

Certain orders may require signature upon delivery:

• High-value orders
• Bulk wholesale shipments
• Orders containing controlled or regulated materials
• International shipments

If signature is required, someone must be available to receive the package. Alternative delivery arrangements can be made with the courier.

Temperature-Sensitive Products

Products requiring temperature control:

• Are shipped with appropriate cooling or insulation
• May have additional shipping fees
• Should be refrigerated immediately upon receipt
• Are not guaranteed if recipient is unavailable for delivery

Follow storage instructions provided with your order to maintain product integrity.

Wholesale and Bulk Orders

Large orders receive special handling:

• Priority processing and fulfillment
• Dedicated shipping coordination
• Volume-based shipping discounts
• Flexible delivery scheduling
• Direct courier coordination

Contact us at info@empiremgmt.co.uk for wholesale shipping arrangements.

Contact for Shipping Questions

For shipping inquiries, tracking issues, or delivery concerns:

• Email: info@empiremgmt.co.uk
• Response Time: Within 24-48 hours
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

Last Updated: February 2026